Privacy Policy

 

Terms and Conditions:

Welcome to Omni Pools & Spas P. Ltd. (Henceforth “we,” “us,” or “our”). By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.

  • Acceptance of Terms:  Using our website constitutes acceptance of your terms.
  • Intellectual Property: Our company has full right & Authority on Ownership of content published on web site and how customers can use it.
  • Orders and Payments: Process for placing orders, payment methods accepted, and any applicable fees are clearly mentioned on respective pages.
  • Shipping and Delivery: Detail shipping methods, estimated delivery times, and associated costs are clearly mentioned on respective pages .
  • Returns and Refunds: Simple process for returning products and receiving refunds are clearly mentioned on respective pages.
  • Limitation of Liability: This is a Marketplace E-commerce website where the goods are dispatched from related manufacturers / Distributor/Dealer/ Agents etc. All  liability claims are handled by the Seller as per the industry standard for various types of damages or losses.
  • Dispute Resolution: Outline how disputes will be handled, including any arbitration or mediation clauses.
  • Changes to Terms: State that the terms may change and how customers will be notified.
  • Contact Information: Provide contact details for inquiries related to terms and conditions.

Privacy Policy

Omni Pools & Spas P. Ltd.  (henceforth “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our website and services, you consent to the data practices described in this policy.

  • Information We Collect: We collect following information such as contact details, payment information and browsing history to offer seamless performance of the website as well as for marketing purposes .
  • How We Use Your Information: The above collected information is used for order processing, customer support and marketing purposes.
  • Information Sharing: Also the collected  customer information  is shared with third parties, such as payment processors or shipping companies.
  • Data Security: We take necessary safety measures to protect customer data from unauthorized access or breaches.
  • Your Choices: However  customers can control their data, options are- opting out of marketing communications or deleting their accounts.
  • Changes to the Privacy Policy: We reserve our right to update this policy as per the government rules, regulations and standard IT practices. Customers will be notified of any such change by email if it is happening during order processing and for others it will be available on the website..
  • Contact Information: You may contact us for any privacy-related inquiries. Provide contact details for the same.

Shipping and Delivery Policy:

We are committed to delivering your products promptly and efficiently.

  • Shipping Methods: We can ship your goods to you by Air, Sea, Road as per availability, suitability and costs. Also,  available shipping methods are- standard and express, wherever possible.
  • Estimated Delivery Times: Estimated delivery times for each shipping method will be different and usually conveyed to the client after placing the order.
  • Shipping Costs: Exact detail shipping costs & delivery time is based on the chosen method and destination.
  • Tracking: Customers can track their orders on the respective portals of the shipping companies.
  • International Shipping: We will send you details for all international orders. We will also update you  If applicable, we will provide information about international shipping procedures and fees.

Cancellation, Return and Refund Policy:

At Omni Pools & Spas P. Ltd., we want you to be completely satisfied with your purchase. But, should you wish to cancel your order, we offer a straightforward return and refund process:

  • Eligibility: Usually, orders once placed can not be canceled  However, returns are possible for accessories where returns are accepted within a 10 days from despatch and for unopened/unused items within this time frame.The to & Fro shipping costs and cancellation fees will be communicated to you when you initiate the same.  Also, products purchased on Sale days, special marketing efforts, days, stock clearance etc. are not eligible for returns.
  • Return Process: Customers can initiate a return process by submitting  a return form and / or contacting our customer support team.
  • Refund Process: Details about  how refunds are processed, including the method and timeframe for receiving the refund, percentage of refund, its costs will be communicated to you and will be usually.
  • Restocking Fees: Restocking fees are applicable. Restocking fees associated with returns will be communicated to you..
  • Shipping Costs: Customers are responsible for delivery & return shipping costs.
  • Damaged or Defective Products: Customers to ensure all deliveries are properly ensured till destination. We handover the material, equipments in good condition to Shipping and Delivery handling companies. Hence, we do not accept returns of damaged or defective items.
  • Contact Information: Provide Full contact details as requested by company for inquiries related to returns and refunds.

Payment and Security Policy:

We are committed to ensuring that your payment information is secure when making purchases on our website:

  • Payment Methods: We accept all standard payment methods and ways like Debit Card, Credit Card, UPI via Payment Gateway.
  • Payment Processing: Payment is processed by approved third party Payment Gateway and all data is collected in their standard format. All collected data is processed & secured by them.
  • Security Measures: We follow standard security protocols with SSL certification and they are in place to protect your payment information.
  • Contact Information: Kindly contact us for inquiries related to payment and security.

We reserve our rights to add / delete/ modify above policies as per govt orders and bet policies followed in our industry.

For Omni Pools & Spas P. Ltd.

Reach Us

Omni Pools & Spas P. Ltd.

No. 301, Anusaya Apartment, 588, Pulachi Wadi, Shivaji Nagar, Near Z Bridge, Deccan Gymkhana, Pune-411004, Maharashtra, India

NishiKant Moghe (Director)

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